There is currently an outstanding balance on your membership

Hi there!

There is currently an outstanding balance on your membership. We are sure there’s a good reason for this and we are ready to help get your membership back on a healthier track!

If your direct debit is in place and your payment was returned unpaid, we will represent your direct debit instruction for payment in the next 2-3 working days. 

Want To Make A Payment or Looking To Reinstate Your Direct Debit?

Payment can be made online via your Member Portal. You’ll find this under the ‘Financial’ section of your Portal. If you wish to reinstate your Direct Debit this can be done via the Member Portal, by logging in and choosing ‘Manage’ from the left-hand option. Log in below:

MEMBER PORTAL

Did You Request To Cancel or Freeze?

If you requested to cancel, or suspend your membership, but have not had a response, please follow up with your club and we’ll advise if there are any fees due. Please have a copy of your request ready to send over to us, as we’ll need the original date! Use our Contact Form to get in touch, choosing Health Club as the business area and ‘Payment’ as the enquiry type.

In Financial Difficulty?

We understand that not everyone may be in a position to continue their membership right now. If your financial circumstances have changed significantly, please get in touch with us and we’ll be able to advise you of the options available. Use our Contact Form to get in touch, choosing Health Club as the business area and ‘Payment’ as the enquiry type.

We have an array of member-friendly options available to help keep your membership on a healthy track - just get in touch to discuss!

If you’ve got a query that isn’t covered by the above, please check out the Help & Support section of our website.

Healthy Regards,

The Bannatyne Team