Health Club FAQ

You can view the Health Club opening hours HERE.

Q: What date is my Direct Debit taken? 

A: Direct Debit payments are taken on the 1st working day of each month for all members. There can be no changes to this date. 

Q: How can I make a payment towards my membership or bring my membership fees up to date? 

A: You can make a payment by logging in to your Member Portal here.  

Q: How do I update my Direct Debit details or reinstate an old one? 

A: You can login to your member portal found here and follow section ‘Manage Account’ to change your details or reinstate your old Direct Debit. 

Q: How do I renew my membership? 

A: You can renew your membership through your member portal which can be found here.

Q: Can I freeze my membership? 

A: You can freeze your membership by visiting your member portal here and select Manage Account. We allow memberships to be frozen for between 1 and 6 months at a charge of £10.00 per month.  All freeze requests should be made no later than 20th of the month to take effect from the 1st of the following month. If you are within a minimum term contract or prepaid agreement, your membership will be extended by the period of the freeze.

Q: Can I cancel my membership whilst on freeze?

A: Memberships cannot be cancelled whilst frozen (notice must be served at your usual monthly rate).

Q: I want to end my freeze early? 

A: Please contact your local Health Club team in order to discuss the removal of the freeze on your membership. 

Where you are outside your minimum period of membership 

You can cancel your membership by submitting a request in writing to your local Health Club. This can be via email or letter. This request is processed on the 1st of the following month, serving one full calendar months notice to cancel your membership. 

Example: If you request to cancel on the 15th July, this is effective from the 1st August, the final payment will be taken for August, the membership will cancel at the end of August. 

Where you are inside your minimum period of membership 

You are unable to cancel within your minimum term, other than on the below grounds:

Medical 

If you are likely to be unable to use the Club, by reason of a serious injury or illness, for a period of at least two months (and you are able to provide reasonable evidence of this to us, such as a doctor's certificate). Please submit this request to us in writing along with your evidence, once this is received we will be in touch with you to confirm the next steps. 

Relocation 

If you permanently move away from the area in which the Club is based, such that travelling to the Club is not practical for you, and there is no other alternative club owned by us within a reasonable travelling distance (and you are able to provide reasonable evidence of this to us). Please submit this request to us in writing along with your evidence, once this is received we will be in touch with you to confirm the next steps.

Financial 

Your financial situation becomes materially worse than it was at your Joining Date, so that continued membership of the Club is unaffordable for you (and you are able to provide reasonable evidence of this to us). Please submit this request to us in writing along with your evidence, once this is received we will be in touch with you to confirm the next steps.

Q: How do I transfer my membership to a different Health Club? 

A: You may already have access to other Health Clubs, first please check our Cross Usage policy which can be found here. If you do need to transfer to another Health Club, please speak to your local Health Club team who can support you with this. 

Q: I want to change my membership type, how do I do this? 

 A: You can do this by speaking with the local Health Club team who will talk you through your options. 

Q: Can I transfer my membership to someone else? 

A: You can transfer your membership to someone else providing they don’t currently have a membership with us and they are over the age of 18. A reasonable administrative fee will be applicable for this.

Q: Can I use other Bannatyne Health Clubs?

A: We operate a cross usage policy as a goodwill gesture, allowing you use of clubs in the same 'tier' and below - Cross Usage Policy. You can upgrade your membership to access clubs in higher tiers, if you wish to do so.

The pool is not lifeguarded please pay attention to the pool rules. We advise guests to look after their own safety and also look out for other bathers.

How do I view multiple Clubs? 

 When you first open the app, select your club to access its home screen. If you visit more than one club, you can add others: Tap the menu button (top left). Click My Clubs. Tap the '+' button (top right) and select a club to add. You can add as many clubs as you'd like! To switch between clubs easily: All added clubs appear in My Clubs. Your 3 most recent clubs appear under Recent Clubs in the slide-out menu. Note: Your membership may limit bookings to specific clubs. [Learn more here.] 

Push Notification Settings: 

Push Settings allow you to control how you’re notified about news at your clubs. You can choose to receive notifications for all the clubs in your My Clubs list or only for the selected club currently visible on the Home Screen. When you first open the app, you’ll be asked if you’d like to enable Push Notifications. To change your Push Notification preferences later, go to your phone’s settings. On Android, navigate to Settings > Apps (or Settings > More... > Application Manager on some devices), find the app, select it, and toggle the "Show notifications" option. On iOS, go to Settings > Notifications, find the app, and adjust the notification settings.

I've forgotten my password: 

If you’ve forgotten your password, go to the login page by selecting Book Classes and clicking the Login link at the top right. From there, click Reset Password, enter your email address, and follow the instructions provided. 

How do I book a Class? 

To book a class in the app, click Book Classes, scroll to find the class you want, and select it. Then click Book, confirm your booking, and share it if you’d like. If you’re not already logged in, you’ll be prompted to log in first. 

How do I see my bookings? 

Click the My Bookings tile to view all your upcoming bookings. From here, you can cancel or share a booking, or add it to your calendar. To see your previous bookings, select History. 

How do I set up class reminders? 

If you'd like to get a reminder for your classes, click the Add to Calendar button after you've booked your class. This will add an entry in your phone's calendar with a default alert 1 hour before the class starts. If your phone calendar is synced with other devices (for example by iCloud or Google calendar) the calendar entry will show there also. 

How do I setup My Favourites?

If you always book the same classes, save time by setting them as favourites. Click the Book Classes tile, find the class you like, and click the star to favourite it (the star will turn solid).

Return to the Home Screen and select My Favourites to see your class and all future occurrences. From there, you can quickly select and book any of them.

You can add as many favourites as you like and use the My Favourites tile to rebook easily. Keep in mind that favourites are stored per device, so if you use the app on multiple devices, you’ll need to set them up on each one.

Terms & Conditions for Class App Bookings: The following terms and conditions apply to online class bookings: 1. Class bookings should be made online through the Bannatyne App or Member Portal. 2. Members will be able to make a class booking up to 4 days before the class is scheduled to take place from your club's designated time Monday to Sunday. 3. In the event that a class booking needs to be cancelled, this should be completed online through the Bannatyne App or Member Portal, at least 2 hours before the class starts to allow other members to participate in your place. 4. Given the popularity and high demand for classes, if a Member either (1) fails to cancel their class booking or (2) does not attend the Class and this happens on 3 or more occasions in any 30 day period, then Bannatyne Fitness reserves the right to prohibit the Member from booking classes via the Bannatyne App or Member Portal for a period of 30 days. 5. In the event that a class is fully booked, a waiting list of 10 places will be created. As and when spaces become available, emails will be sent to the waiting list and places can be booked on a first come first served basis via the emailed link. 6. These terms and conditions are in addition to and should be read in conjunction with the Member’s Terms & Conditions of Membership and Club Rules. Bannatyne Fitness reserves the right to amend or vary these terms and conditions at any time. 

If you are unable to resolve your query, please email appsupport@bannatyne.co.uk

Q: Who can purchase Add-Ons?
Add-Ons are available to both new and existing members! Whether you're just joining us or have been part of the Bannatyne community for a while, you can enhance your membership with our fantastic Add-Ons.

Q: How can existing members add an Add-On?
Existing members can add Add-Ons anytime through the Member Portal. Just log in, browse the available options, and select the ones that suit your fitness goals. The add-on will be charged via direct debit each month.

Q: Is there a minimum term for Add-Ons?
Yes, the minimum term for any Add-On is just one month. This gives you the flexibility to try them out without a long-term commitment!

Q: How do I remove an Add-On?
You can cancel a Bannatyne Add-On at any time by providing us with at least 30 days’ notice in writing. Your Add-On will expire at the end of a calendar month.

Q: Are there any savings if I choose more than one Add-On?
Currently, there are no discounts for purchasing multiple Add-Ons. However, this may change in the future—so keep an eye out for special offers!

Q: How much do the Add-Ons cost?
Health Hero: £9.99 per month
Les Mills+: Just £5.99 per month—an incredible 80% saving on the recommended retail price!

Q: What is the minimum age to purchase an Add-On?
You must be at least 18 years old to purchase any Add-On.

Q: If I cancel my membership, will my Add-Ons be cancelled too?
Yes! Once your membership is cancelled, your Add-Ons will automatically be cancelled as well.

Q: How are Add-Ons cancelled at the club level?
Add-Ons are cancelled by removing the bolt-on from your membership. This will automatically stop future payments and cancel the subscription.

Q: What if I already have a subscription to one of these services?
Simply cancel your current subscription with the third-party provider. Then, add the service through the Bannatyne Member Portal to enjoy our exclusive pricing.

Q: Does Fitbod connect with MYZONE or other fitness trackers?
Fitbod can sync with Apple Watch, Fitbit, and Strava. Check the app settings to enable permissions for seamless syncing.

Troubleshooting Add-Ons

Q: I can't login/I haven't received my email to login/I've logged in but can't access the content.

If you’re seeing the Les Mills+ bolt-on in your member portal header and it’s been more than 30 minutes since you added it or joined, we’re unable to make any changes on our side.
To resolve this, please contact Les Mills+ Support directly using the same email address you use to log in to your member portal. Their support team will be happy to assist you at support@lesmillsplus.com
Unfortunately, once the bolt-on appears in your header, it becomes a matter for Les Mills+ Support, and we’re unable to take further action on this for you.
Thank you for your understanding, and we hope this gets resolved quickly for you!

Q: I haven't received a login for my Add-On.
Email Les Mills+ Support via email support@lesmillsplus.com or for Health Hero - contact via their website.

Q: How do I access my Add-On content?
Les Mills+ will send access details. Health Hero is available via the Bannatyne app or via the Health Hero website.

Q: I'm having problems accessing my Add-On.
Email Les Mills+ Support via email support@lesmillsplus.com; or for Health Hero - contact via their website.