Spa FAQ

In order to check availability for vouchers you have purchased, please check here. 

In order to check availability for any treatments, Spa Days or Spa Breaks, you want to purchase, please click here. 

Spa Days and Treatments 

Bannatyne Spa operates a 48 hour amendment policy for any Spa Treatment or Spa Day booking.
This means that up to 48 hours prior to the commencement of your experience you may amend your booking. 

Within 2 days, you cannot amend your booking. 

You must reschedule to attend within the expiry date of the voucher for your Spa Treatment or Spa Day. 

All payments are strictly non-refundable, subject to the terms and conditions agreed at the point of purchase.

Please check the individual terms and conditions of any promotional purchase.

To check the date of validity for any Bannatyne voucher please click here.

For third party vouchers, please check individual vouchers for validity dates. 

Cancellation? 

If you need to cancel your appointment and you don’t have a future date, it’s your responsibility to contact us to arrange this.  If you don’t rearrange your experience before the expiry date of your voucher, you won’t be able to book with us and you will lose any money paid for the voucher. 

In order to rearrange your experience, please contact us using the Online Enquiry Form.

Spa Breaks 

Bannatyne Spa operates a 7 day amendment policy to any Spa Break booking.

This means that up to 7 days prior to the commencement of your experience, you can amend a booking for an administration fee of £25.00. In order to arrange this, please contact us using the Online Enquiry Form.

Within 7 days, you cannot amend your booking.

All payments are strictly non-refundable, subject to the terms and conditions agreed at the point of purchase.

Your purchase is valid for a period of 12 months from the date of purchase, allowing the opportunity to rebook and attend within its validity period.

Please check the individual terms and conditions of any promotional purchase.

To check the date of validity for any Bannatyne voucher please click here. For third party vouchers, please check individual vouchers for validity dates.

We want to make your day as enjoyable as possible. To help us do this, please follow the guidelines below: 

Shower before and after the use of each facility.
Please be aware of the designated dry and wet areas.
Please review the signs in the changing rooms.
No wet swimming costumes in lounge and spa areas.
No smoking on the premises.
No mobile phones, tablets or cameras in the changing rooms and swimming pool areas.
Please remove your towel from the lounger when you are not using it. Towels left will be removed.
No glassware to be taken into the changing rooms or poolside facilities.
We would advise no jewellery to be worn whilst using the poolside facilities.

You will be asked to arrive 10 minutes before your treatment time. We will be running on time, where possible. 

If you are not able to arrive on time, we ask that you contact us. 

Time will be allowed after each appointment for sanitisation of the treatment room, manicure stations, pedicure thrones and common areas of the Spa.

You will be ever-so-politely requested not to remain in the Spa longer than necessary after your appointment, but we will be offering a chance for you to purchase any recommended products on the day. 

Please note, the treatment length specified includes collection from and to the waiting area, a consultation, undress/redress (where applicable) and 'hands-on' treatment time, e.g.:

30-minute slot = 20 minutes of hands-on treatment time

45-minute slot = 35 minutes of hands-on treatment time

60-minute slot = 50 minutes of hands-on treatment time

What if I'm late?

Arriving late will mean that your treatment time is shortened, this applies to holistic treatments only, such as massage and facial. 

Beauty Treatments would require the full allotted time and therefore if you arrive late, we will not be able to accommodate this, these are treatments such as nails and waxing. 

Your treatment will end on time, so the next guest will not be delayed. The full value of your treatment will be charged. Please leave ample travel time to get to the location.

For treatments that require a patch test, this is required at Bannatyne Spas within the last 6 months of the appointment date. For first time appointments, a patch test is required at least 48 hours before the appointment.  Where there have been changes in your medical history an additional test may be required, please contact spacustomerservices@bannatyne.co.uk to discuss.

Hand sanitiser is available at the front of the club and you will be encouraged to use it before entering and again, as you leave the club. 

Please bring the minimum of articles with you and remove all jewellery and watches, in advance. 

Payment using a contactless method or by the 360 Bannatyne Wristband are the only methods of payment. 

The spa reception, treatment rooms, manicure and pedicure areas, products and touchpoints are sanitised to ensure that the strictest hygiene standards are upheld. 

Our sauna and steam rooms can be closed for up to an hour during the hours of 1pm-3pm for routine cleaning.

What payment methods are accepted?

Payment using a contactless method or by the 360 Bannatyne Wristband are the only methods of payment. 

What should I expect? 

Our spas are predominantly based within Bannatyne Health Clubs and facilities may differ per location. 

What should I bring? 

Before your spa day please ensure you complete the online check-in questionnaire, which will be emailed to you 72 hours prior to attending.  Electronic check-in is also available on the day, although please arrive a minimum of 15 minutes prior to ensure there is sufficient time to complete the process. 

Where applicable, please ensure to remember to bring your voucher on the day or a cashless payment method will be required. 

Spa robes, towels & footwear are available to hire. 

What time can I arrive? 

Please check your package for any applicable restrictions. Click here to check the opening hours of the location you are attending. Please ensure you arrive in the spa at least 10 minutes prior to your treatment start time. If you are on a spa break at one of our hotels, check in to your hotel room is from 3pm. Times will be noted on your confirmation email. Please note, the treatment length specified includes collection from and to the waiting area, a consultation, undress/redress (where applicable) and 'hands-on' treatment time. 

What should I wear? 

Therapists are trained to respect client’s modesty at all times; for facials we recommend you remove your upper body clothing; for massages please leave underwear on. You will be covered by a towel throughout the treatment. If you are having a spray tan please wear loose dark clothing. For pedicures please bring along a pair of flip flops or sandals. 

Spa Day Bag Hire

Spa day bags including robe, towel and footwear are available at our location, the cost is £10-£15 per person, depending on location. A deposit of £10-£15 per person, depending on location, will also be required upon receiving the Spa Bag and refunded upon return of the robe and towel (guests may keep the bag and flip flops). You may also choose to bring your own if preferred.

Class Booking

Our Health Clubs offer a variety of classes which are available for both Members and Spa Guests to attend which may include Aqua Aerobics. You can view the Class timetable by selecting your chosen Health Club on our website and then select 'View class Timetable'.  Booking a class on the date of your attendance is subject to availability on arrival, please speak to a member of reception on your arrival to find out more information about this.

The pool is not lifeguarded please pay attention to the pool rules. We advise guests to look after their own safety and also look out for other bathers.

No mobile phones, tablets or cameras are permitted on Poolside. 

No glass or ceramic containers, oils or lotions on Poolside.

If users are found to be in breach of this rule, they will be asked to leave the Club without a refund. If you are found to have taken glass on to poolside and this has resulted in a pool closure, this will result in a £1000 fine being imposed.

Lockers are available within our health clubs, however we recommend that you leave any valuables at home, as we cannot be held responsible for any loss incurred.

If we have availability on the day, we will happily book in your extra treatments, however, we would suggest you book extra treatments before your visit to avoid disappointment.

Parking is provided at some of our locations; to find out more information and for directions please click here to find the contact details for your chosen location.

For spa days and breaks you must be at least 18 years old. We offer a limited range of Teen Treatments; an adult must be present in the room whilst these are performed. Teens aged 16-17 can be booked in for a Spray Tan providing a parent/guardian is in the club whilst the treatment takes place.

What do I need to book? 

If you are booking a spa day and already have a voucher please have this to hand when booking, if you do not yet have a voucher please have a debit/credit card when making a reservation online as payment is required upon booking. 

Please have a couple of suitable dates in mind as all bookings are subject to availability, we recommend booking 4-8 weeks in advance for weekend dates. 

If you purchased a special offer voucher on your last visit to one of our Spas and are unable to complete your booking via our website, please complete our Online Enquiry Form here. 

Treatment length 

Please note, the treatment length specified includes collection to and from the waiting area, a consultation, undress/redress (where applicable) and 'hands-on' treatment time, e.g:

30-minute slot = 20 minutes of hands-on treatment time
45-minute slot = 35 minutes of hands-on treatment time
60-minute slot = 50 minutes of hands-on treatment time

How can I buy a voucher/giftcard? 

You can purchase vouchers/gift cards from our website as well as any of our Bannatyne Spas, nationwide. Click here to purchase. 

What's the difference between a voucher and a gift card? 

Both our gift cards and vouchers make the perfect gifts. The most popular vouchers we have are E-Vouchers, which are sent via email. Alternatively, you can purchase a gift card either within a presentation card or a presentation box which will be sent to you via Royal Mail 1st Class post. The gift vouchers can be sent to yourself or a recipient instantly via email, or can be printed at home, so are perfect for a last-minute gift. 

What are the postage costs? 

Postage costs £1.99 for Gift Cards and £4.49 for a Gift Card dispatched in a Presentation Box. Delivery can take 3-5 working days using Royal Mail. If you have not received your order after 5 working days, please contact us. 

When do the vouchers expire? 

Our Vouchers and Gift Cards are valid for 12 months from the purchase date. For any queries regarding the validity of your Voucher or Gift Card, please click here. Some promotional offers are valid for a set period of time. Once this period ends if the voucher or gift card has not been redeemed, the balance will convert to a monetary amount which can be used during the remainder of the validity period. Treatments and spa day bookings are subject to availability, so please ensure you book and attend in advance of your expiry date. Please note that we cannot extend a Gift Card/Voucher if it has already expired. 

What to do if you lose your voucher? 

If your voucher is lost/stolen, please contact us immediately so we can assist before your voucher is redeemed, without your knowledge. You may contact us via our Online Enquiry Form.

THIRD PARTY VOUCHERS (GROUPON, WOWCHER, RED LETTER DAYS, BUYAGIFT, SPABREAKS.COM, SPASEEKERS) 

How do I book my third party voucher?

Select third party vouchers can be redeemed online. Please click here to see if it's available for your voucher. Alternatively, you may complete our Online Enquiry Form. Please ensure you include the voucher details as we need to take some information from the voucher. Please also have in mind a couple of possible dates that you can attend the Spa, so that we can check availability for you. Our helpful team will reply with all the details about what time to arrive and what to bring on the day. 

I've made my booking but want to change my booking, what should I do? 

When you make your booking, we redeem your voucher with the third party company. Once a date is confirmed, this action is completed and you are then committed to a booking with Bannatyne Spa. Your voucher cannot then be refunded or exchanged with the third party company. You can change the date of your booking for a Spa Day, as long as it is outside of our 48 hour Amendment policy. Within 2 days, you cannot amend your booking.

Do you need my voucher? 

Yes, your voucher is your payment method and we need proof of validity at the Spa. My voucher has expired can I still book? Unfortunately, as your voucher is from a third party, we cannot accept a booking with an expired voucher. You would need to contact the relevant third party company to see if they could help extend your voucher.

A Spa health medical questionnaire MUST be completed prior to your arrival. This will be emailed to you 72 hours before you are due to attend. It is essential that we have information regarding your current state of health, which may affect your ability to attend venues or treatment choice. 

If you have had or are currently suffering from any of the medical conditions below, we strongly advise you to seek medical advice from your GP prior to your appointment. 

Cancer 

Heart Condition

High or low blood pressure

Epilepsy

Diabetes

Thrombosis

Kidney condition

Liver condition

Severe Allergies (Nuts, shellfish)

Thyroid condition

We would also strongly advise guests who have had surgery within the last 6 months, have concerns regarding allergies, have had chemotherapy or radiation therapy, have had a stroke or who are pregnant, or any of the conditions listed above, to contact our Spa Customer Service Department via our Online Enquiry Form.  

All Spa bookings made are subject to change, based on the information given on the Health & Medical Form being assessed prior to your appointment. 

If you or your guest are undergoing treatment for cancer or other conditions please let us know prior to your appointment date - a number of our therapists are trained in 'The Power of Touch (TPOT)/Wellness for Cancer' so that they can perform treatments on clients in this situation. 

All treatments booked and "hands-on" time are subject to medical status. We reserve the right to refuse treatments if we feel it is not in the best interest of the client, especially if there has been surgery within the last 3-6 months. We will endeavour to offer an alternative treatment to the client if any risk is presented by the medical consultation feedback.